Logistics Dispatcher | Customer Service Rep II
As a Customer Service Rep II, you will be the core link between customers, business partners, and delivery drivers, ensuring delivery on the promise of quality service. You'll work in a fast-paced, innovative environment where multitasking is essential.
This position requires ability juggling multiple projects and delivering solutions that move logistics operations forward toward completion. This is a company where you can continually advance your career, offering endless opportunities for growth!
Job Responsibilities:
Your day-to-day role involves critical communication and problem-solving to ensure smooth delivery operations and exceptional customer satisfaction.
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Delivery Dispatching: Perform delivery driver dispatching and monitor the progress of delivery route completion.
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Customer Support: Assist customers and business partners via telephone and email to ensure commitments are met.
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Problem Resolution: Diagnose, evaluate, and resolve complex problems or logistical issues.
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Complaint Handling: respond to customer complaints in a calm, professional manner, and ability to work under pressure while delivering solutions.
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Administrative: Perform Data Entry and compile daily operational reports.
Skills:
The following core skills are required in this high-volume, problem-solving environment:
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Organizational & Focus: Organizational skills combined and attention to detail.
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Critical Thinking: Ability to diagnose problems, apply critical thinking, and deliver solutions.
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Adaptability: Skilled in multitasking and time management to ensure multiple projects move forward.
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Problem-Solver: A problem-solver with a drive to resolve issues.
Education:
- High School Diploma or equivalent
Experience:
- 1-4 years
Qualifications:
What you'll need to succeed and make an immediate impact:
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Minimum 1 year of experience in a customer service role within a call center environment, resolving problems and issues.
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Intermediate Computer skills and experience with Microsoft Office programs (Word, Excel, PowerPoint).
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Customer service skills with the drive to resolve issues.
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Ability to multitask with organizational skills.
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Bilingual English/Spanish (preferred, not required).
APPLY NOW!
FOR IMMEDIATE CONSIDERATION FOR THIS POSITION APPLY HERE: https://www.spherion.com/jobs/logistics-dispatcher_odessa_46074846/
Applicant Process:
· Spherion Application -
https://www.spherion.com/jobs/logistics-dispatcher_odessa_46074846/· Automated Pre-Interview Questionnaire (if applicable)
· Spherion Skills Check
· Spherion Interview
· Client Interview - All offers are contingent on meeting all pre-employment screening requirements (FDLE Fingerprint & Drug Screen)
