As a business consultant for over 20 years, I’ve helped business owners, executives and corporate leaders with-branding, marketing, business plans, increasing sales, improving customer service, navigating the difficult process of hiring the right staff, making a personal career move, and planning for retirement.
Prior to starting my business, I worked in large corporations as Training & Development Director. From that experience, my appreciation for customer service and leadership grew, and I’m forever on the alert for great -- and not-so-great -- examples.
My program brings service to the forefront. It has helped increase clients’ businesses significantly, both locally and nationwide. One achieved a difficult revenue goal previously thought impossible. Another attributes their recognition to the Top-10 of local businesses to this program. Yet another was delighted to see their sales double as a result.
HIGH-FIDELITY CUSTOMER SURVEY
Our survey is a direct call, not just a “check the box” effort. It has brought powerful surprises to clients including why customers value certain aspects of their service, and what needs improvement.
One significant accomplishment was the development of competency models for every level of management in a high tech company which allowed for clear and understandable performance feedback. Results include improved staff retention, a dramatic increase in customer satisfaction, and a general increase in morale.