The Customer is *NOT* Always Right ......

Many have heard the phrase, "The customer is always right".  Those in the business world, providing a service or product, have experienced the negativity of customers and know that the customer is not always right!  How we respond to negativity, hostility, and even an adversarial contact can have a lasting impression on those whose business we desire.  Our time together will provide us with the tools to deal with conflict, win the customer's loyalty, and maintain a professional, yet personal, business relationship