SCORE - In Search of WOW

service to the next level and keep it there.  Once Customer Service is excellent, clients come to expect that excellence and, if it is not there just one time they notice even more.  Learn how to attract your customers by understanding what is important to them and how they want to be treated, how to have great interactions, what they want and how to adapt to their behaviors in positive ways to achieve dynamic communications, and how to develop a long-term relationship.