Return on (Customer) Experience (RoX) is crucial for your business' success regardless of the type and size of your business. Come see what the really important metrics are and how to achieve them by using proven customer-centric programs.
In this session, attendees will learn about:
- Different ways to define customer experience
- Return on Experience (for customers, employees, and business partners)
- How UX is priority through design lifecycle
- How to Deliver a great customer experience
- Customer Moments of Truth
- Customer Scenario Mapping (TM)
- What employees really want
- What business partners really want
- What customers really want
- Brand Identity and Trust
- and more!
Date and Time
Tuesday Jan 26, 2016
11:30 AM - 1:00 PM EST
January 26, 2016
11:30 am to 1 pm
Location
Greater Hernando County Chamber of Commerce
15588 Aviation Loop Drive
Brooksville
Fees/Admission
free workshop
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