Many have heard the phrase, "The customer is always right". Those in the business world, providing a service or product, have experienced the negativity of customers and know that the customer is not always right! How we respond to negativity, hostility, and even an adversarial contact can have a lasting impression on those whose business we desire. Our time together will provide us with the tools to deal with conflict, win the customer's loyalty, and maintain a professional, yet personal, business relationship
Date and Time
Friday Oct 23, 2015
11:30 AM - 1:00 PM EDT
October 23, 2015
11:30 am to 1 pm
Location
Greater Hernando County Chamber of Commerce
15588 Aviation Loop Drive
Brooksville
Fees/Admission
free training